Frequently Asked Questions

Shipping & Store Policies

Check our current promotions page for free shipping thresholds and special offers. We frequently run promotions on minimum order values to help you save on delivery.

What is your return policy?

We accept returns on unopened, unused items within 30 days of delivery. Items must be in original packaging with all tags attached. Visit our Returns page for detailed instructions and to initiate a return.

Are all products authentic?

Yes! Next Alpha Store is committed to selling 100% authentic products from authorized distributors. All Korean beauty products, Crocs footwear, and branded items are genuine.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your package’s journey to your doorstep. Check your spam folder if you don’t see the tracking email within 24-48 hours of ordering.

Do you ship internationally?

No, we don’t ship internationally right now. But we plan to do so.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout. All transactions are encrypted for your security.

Korean Skincare & Beauty Products

Are our Korean products Authentic?

Yes! We have authentic Korean Skincare products.

What are the best Korean skincare products for beginners?

For those new to K-beauty, we recommend starting with gentle essentials like the APRILSKIN Pink Aloe Facial Polish Cleanser for daily cleansing, followed by a hydrating sunscreen like Dr.Ceuracle Hyal Reyouth Moist Sun SPF50+. These products are formulated for all skin types and provide the foundation for healthy, glowing skin without overwhelming your routine.

How do Korean cleansing balms work?

Korean cleansing balms like the APRILSKIN Carrotene IPMP Hydromelt Cleansing Balm are oil-based cleansers that melt away makeup, sunscreen, and excess sebum. Simply massage the balm onto dry skin, emulsify with water, and rinse. This gentle yet effective method removes impurities without stripping your skin’s natural moisture barrier.

What makes Korean sunscreen different?

Korean sunscreens are known for their lightweight, non-greasy formulas that leave no white cast. Products like our SCINIC Super Mild Sun Essence offer high SPF protection while feeling comfortable on the skin. They often contain additional skincare benefits like hydration and antioxidant protection, making them ideal for daily wear under makeup.

Are Korean skincare products good for sensitive skin?

Yes! Korean skincare brands prioritize gentle, skin-friendly formulations. Our APRILSKIN Calendula Flower-Infused Facial Peel Off Mask contains calming ingredients like calendula that soothe irritated skin while providing effective treatment. Always patch test new products first.

What is the Korean glass skin routine?

Glass skin refers to a dewy, luminous complexion that appears smooth and transparent like glass. Achieve this look by using hydrating products like essences, serums, and moisturizers that plump the skin. Start with gentle exfoliation, layer hydrating products, and finish with SPF protection during the day.

How often should I use a Korean peel off mask?

For most skin types, use peel-off masks like our APRILSKIN Calendula mask 1-2 times per week. This frequency removes dead skin cells and reveals brighter skin without over-exfoliating. Adjust based on your skin’s sensitivity and response.

Crocs & Comfortable Footwear

Are Crocs good for all-day wear?

Yes! Crocs are designed with proprietary foam material that provides excellent cushioning and support. Our Crocs Classic Clogs and Lite Ride collections are perfect for long shifts on your feet, whether you’re working in healthcare, food service, or simply need comfortable everyday shoes.

How do I clean my Crocs?

Crocs are incredibly easy to maintain. Simply wash them with mild soap and water, or toss them in the washing machine on a gentle cycle. They’re water-resistant, quick-drying, and odor-resistant, making them ideal for both indoor and outdoor activities.

What makes Crocs Lite Ride different?

Crocs Lite Ride features enhanced cushioning technology that’s 40% softer and 25% lighter than traditional Crocs foam. The Crocs Lite Ride Clogs 360 offer next-level comfort with extra support, making them perfect for people who spend extended periods standing or walking.

Are Crocs slip-resistant?

Yes, many Crocs styles feature slip-resistant outsoles, making them popular among healthcare workers, restaurant staff, and anyone working in environments where slip hazards exist. Check individual product descriptions for specific slip-resistance ratings.

Can I wear Crocs in water?

Absolutely! Crocs are water-resistant and quick-drying, making them excellent for beach trips, pool days, boating, and water sports. The ventilation holes allow water to drain quickly while providing breathability. Except (Lined Crocs)

Do Crocs run true to size?

Most Crocs styles run true to size with a roomy fit. If you prefer a more secure fit, consider sizing down or choosing styles with adjustable back straps. Our product pages include detailed sizing guides to help you find your perfect fit.

UNO No Mercy Card Games & Family Entertainment

What makes UNO No Mercy different?

UNO No Mercy is an intense variation of classic UNO with added challenge cards and rule variations that make the game more competitive and unpredictable. It’s perfect for players who want a more exciting, fast-paced game night experience with family and friends.

What age is appropriate for UNO No Mercy card game?

UNO No Mercy card game is suitable for ages 7 and up, making it an excellent family game that brings multiple generations together. The simple rules are easy to learn, while the strategic gameplay keeps everyone engaged.

How many players can play UNO No Mercy Card Game?

UNO No Mercy Card Game accommodates 2-10 players, making it perfect for intimate game nights or larger family gatherings. The more players, the more unpredictable and exciting the game becomes!

How long does a typical UNO No Mercy Card game last?

Most UNO games last 15-30 minutes, making it ideal for quick entertainment or multiple rounds during game night. The fast pace keeps everyone engaged without requiring a lengthy time commitment.