Return & Refund Policy – Next Alpha Store

Last Updated: October 10, 2025

Thank you for shopping with Next Alpha Store. We want you to be completely satisfied with every purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds for orders placed through https://www.shopnextalpha.com.

By placing an order on our website, you agree to the terms below.

1. Return Window

We accept returns within 30 days of the delivery date.
If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return:

• The item must be unused, unworn, and in its original packaging.
• All tags, accessories, and product inserts must be included.
• You must provide proof of purchase (e.g., order confirmation or receipt).

Certain items may be non-returnable for hygiene or safety reasons (such as opened skincare products). These exceptions will be noted on the product page.

3. Return Shipping Labels

Return shipping costs depend on the reason for return:

• If the item arrives damaged, defective, or incorrect:
  We will cover the cost of the return or exchange shipping label. Please contact us within 7 days of delivery with photos of the damaged or incorrect item so we can resolve it quickly.
• If the customer simply changes their mind or doesn’t like the item:
  The customer is responsible for purchasing and providing their own return shipping label.

All returns must be sent to the address provided by our support team once your return request is approved.

4. How to Start a Return

To initiate a return:

1. Email us at support@shopnextalpha.com with your order number and reason for return.
2. Our team will review your request and provide detailed return instructions.
3. Once we receive and inspect the returned item, we’ll notify you by email about the status of your refund or exchange.

Please do not return items without contacting us first, as this may delay your refund.

5. Refunds

Once your return is approved and inspected:

• Approved refunds will be issued to your original method of payment within 5–10 business days.
• Shipping charges (if any) paid during the original purchase are non-refundable, unless the return is due to our error (e.g., damaged or incorrect item).

If your refund is delayed, please check with your bank or card provider, as processing times can vary.

6. Exchanges

If your item is damaged or defective and you prefer an exchange instead of a refund, we’ll replace it at no additional cost once we receive and confirm the issue.
Exchanges are subject to product availability.

7. Non-Returnable or Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used skincare or personal care products
• Items marked as “Final Sale”

8. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us immediately at support@shopnextalpha.com with your order number and clear photos.
We’ll send you a prepaid return shipping label and arrange a replacement or full refund.

9. Contact Us

If you have any questions about our Return & Refund Policy or need help with a specific order, please contact us:

Next Alpha INC
📍 Address: 2480 W 132ND LN, Crown Point, IN 46307, United States
📧 Email: support@shopnextalpha.com
📞 Phone: +1 (267) 595-0183
🌐 Website: https://www.shopnextalpha.com